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Policies & Legal Compliance
Privacy Policy
Piaffe Food & Flavours (Pty) Ltd ("Piaffe", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and used lawfully and responsibly.
We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African privacy legislation. 
Information We Collect
We may collect:

  • Name and surname

  • Company name

  • Email address

  • Telephone number

  • Delivery and billing addresses

  • Payment information

  • Product enquiries and correspondence

  • Website usage and analytics information

How We Use Your Information
We use your information to:

  • Process orders and deliveries

  • Respond to enquiries

  • Provide quotations

  • Improve our products and services

  • Comply with legal and regulatory obligations

  • Send marketing communications where consent has been obtained

Protection of Information
We implement appropriate technical and organisational measures to safeguard personal information against loss, unauthorised access, disclosure, alteration, or destruction.
Sharing Information
We do not sell personal information. Information may be shared with:

  • Logistics and courier providers

  • Payment service providers

  • Regulatory authorities where legally required

  • Professional advisors and auditors

Your Rights
You may:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Object to certain processing activities

  • Withdraw marketing consent

  • Request deletion where legally permissible

For privacy-related requests, contact: privacy@piaffefoods.com
Terms and Conditions
General
By accessing this website or purchasing products from Piaffe, you agree to these Terms and Conditions.
Piaffe Food & Flavours (Pty) Ltd manufactures and supplies food products, beverages, confectionery, ingredients, flavours, fragrances, and related FMCG products.
All transactions are governed by South African law.
Product Information
While every effort is made to ensure accuracy, product images, descriptions, nutritional information, and specifications may vary from time to time.
Piaffe reserves the right to:

  • Modify products without notice

  • Correct pricing errors

  • Discontinue products

  • Refuse orders where necessary

Pricing
All prices displayed are in South African Rand (ZAR).
Prices may be changed without prior notice.
VAT will be charged where applicable.
Orders
An order is only accepted once confirmed by Piaffe.
Piaffe reserves the right to:

  • Reject orders

  • Limit quantities

  • Verify customer information

  • Cancel orders due to stock shortages or pricing errors

Payment
Payment may be accepted through approved electronic payment channels.
All online transactions are processed securely in accordance with South African electronic commerce legislation.
Delivery
Delivery times are estimates only.
Piaffe shall not be liable for delays caused by:

  • Couriers

  • Customs authorities

  • Force majeure events

  • Supplier delays

Risk passes to the customer upon delivery.
Returns & Refunds
Returns are handled in accordance with the Consumer Protection Act 68 of 2008. Consumers may be entitled to remedies where products are defective, unsafe, or fail to meet expected quality standards. (Labour Guide South Africa)
Products that have been opened, consumed, damaged through misuse, or improperly stored may not qualify for return.
Consumer Protection Notice
Piaffe recognises and respects consumer rights under the Consumer Protection Act 68 of 2008 (CPA). 
Customers have rights including:

  • Fair value and quality products

  • Honest marketing

  • Transparent pricing

  • Safe products

  • Fair contract terms

  • Access to dispute resolution mechanisms

Website Use Policy
Users agree not to:

  • Use the website unlawfully

  • Attempt unauthorised access

  • Introduce malicious software

  • Copy content without permission

  • Interfere with website functionality

All intellectual property remains the property of Piaffe or its licensors.
Food Safety & Regulatory Compliance
Piaffe is committed to manufacturing products in accordance with applicable South African food legislation, including:

  • Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972

  • Consumer Protection Act 68 of 2008

  • Agricultural Product Standards Act 119 of 1990

  • National Health Act 61 of 2003

  • Regulations Relating to the Labelling and Advertising of Foodstuffs (R146)

  • Any applicable municipal and environmental health regulations

Where required, products are manufactured under food safety systems and quality assurance procedures designed to ensure product safety, traceability, and consistency.
Disclaimer
The information contained on this website is provided for general information purposes only.
Piaffe makes no warranties regarding:

  • Continuous website availability

  • Error-free operation

  • Suitability of products for specific purposes unless expressly agreed in writing

To the fullest extent permitted by law, Piaffe shall not be liable for indirect, incidental, or consequential damages arising from website use or product purchases.
Contact Information
Piaffe Food & Flavours (Pty) Ltd
Email: info@piaffefoods.com
Website: Piaffe Foods
For privacy matters: privacy@piaffefoods.com
Legislation referenced:

  • Protection of Personal Information Act 4 of 2013 (POPIA) 

  • Consumer Protection Act 68 of 2008 (CPA) 

  • Electronic Communications and Transactions Act 25 of 2002 (ECTA) 

  • Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972

  • Agricultural Product Standards Act 119 of 1990

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